Frequently asked questions

Do you ship worldwide?

We only ship within the United Kingdom.

What are the shipping costs?

We offer free shipping throughout the United Kingdom.

How long does it take for my order to arrive?

It takes 1-2 business days to process an order, plus 3-10 business days for it to reach its destination. In other words, the total delivery time is 4-12 business days.

Do you accept returns?

Yes, we accept returns after verifying the eligibility of the product according to our terms.

Do you accept returns for non-defective products?

Yes, we accept returns for both defective and non-defective products, provided they comply with our return and refund policy.

Do you accept exchanges?

Yes, we accept exchanges if the item meets the necessary conditions for an exchange.

Do you accept returns for used products?

Unfortunately, no. We only accept returns for products that are unopened in their original packaging or have never been used.

How much time do I have to return an order?

Our store offers a 30-day window for customers to request a return, and of course, they will receive a refund. The only condition is that the order meets the requirements outlined in our return and refund policy.

How can I track the location of my order?

Please visit the page designated for order tracking, where you can track your order.

Our contact details are below:

Email: info@vemlay.com
Phone number: +44 7520 665002
Address: 86 Milton Road, Stretford, Manchester, England, M32 0TG, United Kingdom